| Service Desk
& Customer Support Training Products The Effective Service Desk
The Effective Service Desk, developed in
conjunction with our Training Partner, Sirius3, provides your internal and external
customer support management team the skills they need to run their business unit
successfully.
Need more information? Training Modules or Download Now (pdf file
format) our Product Information Sheet for The Effective Service Desk
- Total Elapsed Training Time: 2 days
 A copy
of Barbara Czegel's renowned book "Running an Effective Help Desk" is included!
The Successful Support
Practitioner
The Successful Support Practitioner, developed in
conjunction with our Training Partner, Sirius3, provides your internal and external
customer support agents and practitioners the skills they need to provide outstanding
customer support.
Now Available in English, French & Spanish!
Need more information? Training Modules or Download Now (pdf file format)
our Product Information Sheet for The Successful Support Practitioner
Total Elapsed Training Time: 2 days
Customer Survey Design
Workshop
The Customer Survey Design Workshop, developed
by our Training Partner, Great Brook Consulting, provides you with all the information you
need to develop and use effective customer survey tools for your Service Desk or Customer
Service Operation.
Now Available in English and Available
Soon in Spanish!
Need more information? Training Modules (Product Information Sheet for Customer
Survey Design is under development and will be available for download here in the
near future.)
Total Elapsed Training Time: 2 days
- Try Now - Evaluation
downloads
- Buy Now - Purchase
our training products
- FAQ's -
About our training products
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