Company releases new line of in-house Service Desk training products

Toronto, Canada (May 9, 2002)

TORONTO, Ontario - March 9, 2002 - Logical Process Corp., a mission-critical provider of business process services and products to organizations around the world, today announced the release of The Successful Support Practitioner and The Effective Service Desk. These are the first two offerings in a new line of service desk and customer support training products, developed in conjunction with its long-time business partner Sirius3 and designed for its clients to use within their own in-house training programs.  

“Companies and organizations are actively looking for cost-effective ways to provide quality training to their service desk and customer support employees. The Effective Service Desk and The Successful Support Practitioner provides them with a professionally prepared solution that will assist them to effectively train, as well as validate learning retention, for both management and practitioner level employees in their service desk or customer support operations” said Sandra Simpson, Managing Partner & CEO of Logical Process Corp.

Key features about The Effective Service Desk and The Successful Support Practitioner products that distinguish it from traditional outside training solutions:

·   They consist of a number of learning modules that can be taught individually or consecutively depending on employee availability.

·   Logical Process provides support to the client’s designated in-house instructor team to help them use and adapt the materials to suit the client’s particular business environment.

·   A true ‘teacher-in-a-box’ solution that can be downloaded from Logical Process Corp’s secure web site as needed.

About Logical Process Corp.

Founded in 1996, Logical Process Corp. is a mission-critical provider of business process services and products to organizations around the world. Logical Process solutions include corporate direction and strategic planning facilitation, business process development, in-house employee training products and operational best practise workshops. Logical Process solutions can be found in all aspects of corporate operations from sales and marketing, through product development, IT and customer service/support operations within a wide variety of industries and sectors. Logical Process also believes in quick wins hence the reason why many of our service offerings can be completed in days versus weeks. And our facilitation sessions can be conducted in hours providing you with the direction you need while still allowing you to focus on your core business. Further information is available on the web at www.logicalprocess.com, or through email at info@logicalprocess.com

Press Contact
Alex Fraser, Media Relations, Logical Process Corp.
416.410.7266 or 450.226.6060
media@logicalprocess.com