|Logical Process Corp. introduces The
Successful Support Practitioner and The Effective Service Desk
Company releases new line of in-house Service Desk training
Toronto, Canada (May 9, 2002)
TORONTO, Ontario - March 9, 2002 - Logical Process
Corp., a mission-critical provider of business process services and products to
organizations around the world, today announced the release of The Successful Support
Practitioner and The Effective Service Desk. These are the first two offerings in a new
line of service desk and customer support training products, developed in conjunction with
its long-time business partner Sirius3 and designed for its clients to use within their
own in-house training programs.
Companies and organizations are
actively looking for cost-effective ways to provide quality training to their service desk
and customer support employees. The Effective Service Desk and The Successful Support
Practitioner provides them with a professionally prepared solution that will assist them
to effectively train, as well as validate learning retention, for both management and
practitioner level employees in their service desk or customer support operations
said Sandra Simpson, Managing Partner & CEO of Logical Process Corp.
Key features about The Effective
Service Desk and The Successful Support Practitioner products that distinguish it from
traditional outside training solutions:
· They consist of a number of learning
modules that can be taught individually or consecutively depending on employee
· Logical Process provides support to the
clients designated in-house instructor team to help them use and adapt the materials
to suit the clients particular business environment.
· A true teacher-in-a-box
solution that can be downloaded from Logical Process Corps secure web site as
About Logical Process Corp.
Founded in 1996, Logical Process Corp. is a
mission-critical provider of business process services and products to organizations
around the world. Logical Process solutions include corporate direction and strategic
planning facilitation, business process development, in-house employee training products
and operational best practise workshops. Logical Process solutions can be found in all
aspects of corporate operations from sales and marketing, through product development, IT
and customer service/support operations within a wide variety of industries and sectors.
Logical Process also believes in quick wins hence the reason why many of our service
offerings can be completed in days versus weeks. And our facilitation sessions can be
conducted in hours providing you with the direction you need while still allowing you to
focus on your core business. Further information is available on the web at www.logicalprocess.com, or
through email at firstname.lastname@example.org
Alex Fraser, Media Relations, Logical Process Corp.
416.410.7266 or 450.226.6060