| E. Sandra Simpson is Chair, Executive Board
of Logical Process Corp. Prior to that she held the position of Managing Partner and CEO
of Logical Process Corp. since 1996. She has also held a variety of senior corporate and
operational management positions with Geac Computer Corporation, Syntax Systems Ltd., and
Tricom/ADS Inc. Sandra is a frequent speaker,
workshop presenter and facilitator at international conferences on business process,
customer support services, effective Web site design, quality process in software
development, the Information Technology Infrastructure Library (ITIL) and ISO-9000
compliance. Ms. Simpson is also a contributing writer to a number of industry
publications. She is the founder of Support Services in Canada, a non-profit association
that provides free information and services to the Canadian Support Services industry.
Sandra also serves on the Executive Board of itSMF Montreal, the Help Desk
Institute's (Colorado, USA) Strategic Advisory Board and is a founding member of a number
of other industry related associations. |
