E. Sandra Simpson has held the position of Managing Partner and CEO of Logical Process Corp. since 1996. Prior to that she held a variety of senior corporate and operational management positions with Geac Computer Corporation, Syntax Systems Ltd., and Tricom/ADS Inc.

Sandra is a frequent speaker, workshop presenter and facilitator at international conferences on business process, customer support services, effective Web site design, quality process in software development, the Information Technology Infrastructure Library (ITIL) and ISO-9000 compliance. Ms. Simpson is also a contributing writer to a number of industry publications. She is the founder of Support Services in Canada, a non-profit association that provides free information and services to the Canadian Support Services industry. Sandra also serves on the Executive Board of itSMF Canada and is a founding member of a number of other industry related associations.