Certification for Support Centres Star Series Certification:Help Desk Analyst
Help Desk Manager
Help Desk Support Engineer
Certified Auditor Programme Certified Instructor ProgrammeSUPPORT SERVICES IN CANADA
Professional Certification
ITIL Certification
IT organizations must focus on service by adopting a business and systematic approach
to managing day-to-day operations. Having technical competance is no longer enough.
Today's IT service and support managers must have an understanding of the business
processes needed to succeed.
The IT Infrastructure Library (ITIL) is the de-facto standard framework for IT service
management. Already tens of thousands of your fellow IT professionals worldwide have
attained varying levels of certification in their knowledge of the best practices by ITIL.
Pink Elephant is a recognized world leader in ITIL education and the first to offer
public education in North America in this very successful IT service management framework.
We do not own ITIL; it is public domain and is administrated by the Central Computing
& Telecommunications Agency (CCTA) in the UK and EXIN in the Netherlands. Guidance,
training and support in preparation for the examinations are offered by various
organizations around the world. These organizations must be accredited by CCTA. The
largest, and only one currently offering public courses in North America, is Pink
Elephant.
Click here for further information about ITIL
training and certification programmes offered in Canada and the USA by Pink Elephant.
HDI Certification
Help Desk Institute (HDI), working with more than 25 organizations, has established two
committees for the development of certification standards for the support industry. These
two committees, made up of members from around the world, have been working all summer to
define the framework and methodology for measuring performance and quality leading to
certification of support centers and individuals.
Certification Programmes
Certification for Support Centres
Star Series Certification:
Help Desk Analyst
Help Desk Manager
Help
Desk Support Engineer
Certified Auditor Programme
Certified Instructor Programme
Click here for further
information the Help Desk Institute's (HDI) certification programmes.
TECHNOLOGY ASSOCIATIONS TRAINING EXPOS CORPORATE LOCATION MEMBERSHIP LINKS QUICK POLL
Last updated on: Monday June 3, 2002 16:02:59