TECHNOLOGY CERTIFICATION TRAINING EXPOS CORPORATE LOCATION MEMBERSHIP LINKS QUICK POLL Last updated on: November 7, 2002
SUPPORT SERVICES IN CANADA
Associations & Information Exchanges
A list of other useful call centre, service desk, help desk associations and information exchanges
Call Centre Consulting Connection (C4). Membership organisation for
practicing Canadian Call Centre consultants and service providers. Visit the C4 web site or send them an e-mail or telephone (416.410.7732) for information
Call Centre Management Association (CCMA - Canada). Membership
organisation for Canadian Call Centre management professionals. Visit the CCMA website for information
Call Centre Strategy Forum (CCSF). Membership organisation for
Canadian Call Centres. Visit the CCSF website
for information
Ottawa Region Call Centre Association (ORCCA). Membership organisation
for Call Centres located in the Ottawa-Carleton region. Visit the ORCCA website for information
itSMF Canada. Membership organisation for IT service delivery and support best practise (ITIL). Visit the itSMF Canada website for information.
itSMF Canada - Section de Montréal. Visit the itSMF Montreal local chapter website (French) for further information.
Help Desk BC. Membership organisation for Help Desks, Service Desks
and Call Centres located in the Vancouver region. Visit the Help Desk BC website for information
Help Desk Institute (HDI) - Canadian local chapters. Monthly meeting
and membership information:
Edmonton - Rose McEachern - 403.420.5017
Calgary - Joanne Wiens - 403.267.0594
Winnipeg - Susan Lamb - 204.488.6242
Ottawa - Jeanne Treurniet - 613.956.4592
Toronto - Fabio Lonigro - 416.969.3484
Montréal - France Wagner - 514.866.3929
The Help Desk Institute (HDI). International organization serving the help desk industry. Visit the The Help Desk Institute (HDI) website for further information.
International Customer Service Association (ICSA) - Canadian local chapters.
Monthly meeting and membership information:
Montreal - Call Centre Chapter - Mary
Comerford - 514.934.7248
Toronto - Jan Kells
International Customer Service Association (ISCA). Membership
organisation for Customer Service professionals. Visit the ICSA
website for information
TECHNOLOGY CERTIFICATION TRAINING EXPOS CORPORATE LOCATION MEMBERSHIP LINKS QUICK POLL
Last updated on: November 7, 2002